Package Travel, Wellness & Healthcare Packages Policy:

This policy applies only to package bookings, where a customer books two or more travelrelated services together. This includes combinations such as flights and hotels, hotels and airport transfers, hotels and car rentals, as well as hotel, wellness, healthcare, and retreat packages offered by Wellness Wonder.

Covered wellness and healthcare programs include, but are not limited to, Sleep Cycles Module Program, Recover & Energize Program, Prevention & Ageing Well Program, other medical, wellness, rehabilitation, longevity, Therapy Classic, Therapy Classic PLUS, INUS pheresis, Long Covid Advanced, Longevity, Hormone Balance, Mental Health, Weight Loss Injection Management, Sleep Cycles Module Program, Recover & Energize Program, Prevention & Ageing Well Program, and Advanced Detox Program or retreat packages that combine accommodation with healthcare, wellness treatments, consultations, or related travel services.

This policy does not apply to bookings for a single service only, such as a hotel-only, flightonly, standalone wellness treatment, or individual healthcare service.

For package bookings, Wellness Wonder will take reasonable steps to ensure that customers receive the travel, accommodation, wellness, and healthcare services they have purchased. If a travel, accommodation, wellness, healthcare, or retreat service provider is unable to provide the booked services due to insolvency, ceasing operations, or any other circumstances beyond Wellness Wonder's reasonable control, any refunds, credits, or alternative arrangements will be handled in accordance with the supplier's policies and the applicable laws and regulations.

If a customer is already travelling or participating in a wellness or healthcare program when such an event occurs, Wellness Wonder will provide reasonable assistance in coordinating with the relevant travel, accommodation, wellness, or healthcare providers. Any refunds, replacement services, continuation of treatment, or return travel arrangements will remain subject to the terms and conditions of the relevant service provider, available insurance coverage, and applicable local laws and regulations.

Travel Requirements:

Travelers are responsible for ensuring they have a valid visa, passport, and any other required travel documents before travelling. They must also make sure they meet all immigration and entry requirements for their destination, including any transit countries, where applicable.

Wellness Wonder is not responsible if a traveler is denied boarding, refused entry, or faces any travel disruption due to missing, expired, invalid, or incorrect travel documents, or because they do not meet the destination's entry requirements.

At Accommodation:

If a customer finds that a facility or service listed for accommodation is not available when they arrive, they should contact the accommodation staff for assistance. While Wellness Wonder provides the information shared by the accommodation, we cannot guarantee that all facilities or services will always be available during the customer's stay.

Special Needs Policy:

Guests with special needs, such as visual, hearing, or physical disabilities, should check the hotel's facilities and amenities before booking to ensure they meet their requirements.

If any special assistance is needed, customers should contact the Wellness Wonder support team before making the booking. We will do our best to assist, but we cannot guarantee that the hotel will be able to meet all special requests, as they are subject to availability and the hotel's approval.

If the hotel is unable to provide the requested assistance, any cancellation, refund, or booking changes will be handled according to the hotel's cancellation policy. If approved, the hotel will confirm the request upon arrival.

Special Requests Policy:

Each hotel has its own rules regarding children, pets, and extra guests. Customers should review the hotel's policy before booking or contact the Wellness Wonder support team for assistance.

Customers can submit special requests, such as early check-in, late check-out, or room preferences, when making a booking. However, these requests are not guaranteed and are subject to the hotel's availability and approval.

Additional charges may apply for certain special requests, depending on the hotel's policy.

Packages And Hotel Amendment & Cancellation Policy:

Cancellation and amendment rules vary depending on the hotel and the rate you book.

Some bookings can be changed or cancelled free of charge, while others may have cancellation fees or may be non-refundable.

In some cases, bookings can be cancelled free of charge before a specific date. After that, cancellation charges may apply, or the booking may become non-refundable.

Please read the cancellation policy carefully before confirming your booking. The policy is available with the room details and during the booking process.

Some promotional or special offer rates cannot be changed or cancelled.

Some hotels may charge additional fees for early check-in or late check-out.

If a customer needs to change a booking, they should contact Wellness Wonder. All changes are subject to hotel availability and approval.

Failure To Check-In (No-Show):

Guests are required to arrive at the hotel during the property's check-in hours. Failure to check in within the allowed time may result in the booking being treated as a no-show and cancelled by the hotel.

If a guest expects to arrive late, they should contact the hotel directly and inform them of their expected arrival time.

To cancel a refundable booking, the guest must contact Wellness Wonder before the hotel's cancellation deadline. Refunds will be processed according to the applicable cancellation policy.

If the booking is non-refundable, no refund will be provided if the guest cancels the booking or fails to check in.

If a guest does not check in on the scheduled arrival date and does not inform the hotel in advance, the remaining nights of the reservation may be cancelled, and no refund may be available, subject to the hotel's terms and conditions.

Some hotels do not operate a 24-hour reception. Guests staying at such properties should contact the hotel in advance and inform them of their expected arrival time.

Packages And Hotel Booking Policy:

By booking a hotel or travel package through Wellness Wonder, the customer agrees to the terms and conditions of the hotel and/or service provider, including their cancellation, amendment, and no-show policies.

Any additional rules, fees, taxes, or charges imposed by the hotel or service provider during the stay will be the responsibility of the guest.

Hotel reservations must be made in the name of the guest who will be staying at the property.

Any request to change the guest's name after the booking has been confirmed is subject to the hotel or service provider's approval and cannot be guaranteed.

Hotel check-in and check-out times are determined by the hotel and may vary from one property to another.

Guests are responsible for presenting valid identification and any other documents required by the hotel at the time of check-in.

Refund Policy:

Refunds are processed in accordance with the airline's fare rules and refund policy.

All refund requests must be submitted through Wellness Wonder, as airlines cannot process refunds directly for bookings made with us.

Refund processing times vary depending on the airline or service provider.

For partially used tickets (for example, where one part of the journey has already been completed), the refund process may take approximately 25–30 working days, subject to the airline's processing time.

Wellness Wonder will process the eligible refund only after it has been received from the respective airline or service provider, after deducting any applicable airline cancellation charges and processing fees.

Cancellations:

Cancellation of bookings is subject to the fare rules and cancellation policy of the respective Airlines.

Certain tickets may be non-refundable, depending on the airline's fare conditions.

In addition to the airline's cancellation charges, Wellness Wonder shall charge a processing fee of SAR 50 per passenger for each cancellation.

Cancellation requests will only be accepted if submitted through Wellness Wonder's customer support email, call center, or WhatsApp. Requests made through any other communication channel shall not be considered.

Cancellation requests cannot currently be processed through the website or mobile application.

For flights departing within 48 hours, cancellation requests must be made by contacting our customer support team.

Where the passenger has completed check-in with the airline, whether online, by telephone, or at the airport, any cancellation must be arranged directly with the airline. Wellness Wonder shall not be responsible for processing such cancellations or any related refund.

If a refund has been issued by Wellness Wonder and it is subsequently determined that the ticket was used, modified, exchanged, or otherwise altered directly with the airline under the same Passenger Name Record (PNR), Wellness Wonder reserves the right to recover the refunded amount from the original method of payment.

Service or booking fees charged at the time of reservation are non-refundable and will not be returned in the event of cancellation.

Flight Check-In Policy:

Passengers should check in at least 3 hours before their international flight. If they fail to check in on time, the airline may treat them as a no-show.

Airline check-in counters usually open 3 hours before the scheduled departure time.

Infants must have a valid document confirming they are under 2 years of age.

Flight charges for kids depend on their age: lap infants (under 2 years old) typically fly for 10% of the adult fare plus taxes, children (ages 2 to 11) usually pay 75% to 100% of the adult price, and youth (12 and older) pay full adult price.

Passengers are responsible for carrying all required travel documents, including a valid passport, visa (if required), transit visa (if applicable), and any other documents required by the destination or transit country.

Wellness Wonder will not be responsible if a passenger is denied boarding due to missing, invalid, or incomplete travel documents.

Airline Ticket Booking Policy:

The total fare displayed includes all applicable taxes but excludes any airport taxes or other charges that may be payable directly at the airport.

Full payment is required before your booking can be confirmed.

In most cases, no refund will be available for no-show passengers or for any partially used tickets.

Meal requests, frequent flyer miles, seat selection, and other special services are subject to the airline's availability and confirmation.

For any questions regarding your frequent flyer membership or miles, please contact the airline directly.

Before travelling, please ensure that your passport is valid for at least six (6) months from your travel date for one-way journeys or from your return date for round trips. You are also responsible for obtaining any required visas, permits, or immigration approvals.

Infant fares are available only if the infant is under 24 months of age for the entire journey. If the infant turns 24 months or older before the return flight, a separate booking at the applicable child fare will be required.

Every infant must be accompanied by an adult aged 18 years or older.

Airlines may change flight schedules after tickets have been issued. While Wellness Wonder will make reasonable efforts to notify you of any changes, we are not responsible for airline schedule changes. We recommend reconfirming your flight with the airline at least 24 hours before departure.

Wellness Wonder may charge service or transaction fees for bookings and other services. Such fees may be changed from time to time without prior notice.

You are responsible for paying all applicable service charges, fees, taxes, duties, and other government-imposed charges related to your booking.

Passengers must comply with the airline's policies regarding travel during pregnancy. Please contact the airline before booking or travelling to confirm its requirements. Wellness Wonder is not responsible for any refund if the airline refuses to carry a pregnant passenger.

Fraud Prevention:

Wellness Wonder is committed to maintaining the security, integrity, and reliability of its website and services. To protect our customers and business operations, we actively monitor bookings and account activity for signs of fraud, misuse, unauthorized transactions, or other suspicious conduct.

If Wellness Wonder reasonably believes that a booking, transaction, or account is fraudulent, unauthorized, abusive, or otherwise suspicious, it reserves the right, at its sole discretion and without prior notice, to suspend or terminate the relevant account, cancel any associated bookings or reservations, withhold or refuse services, and take any other action deemed necessary to protect its legitimate interests.

Wellness Wonder may, at any time, verify the identity of the customer and the authenticity, validity, and enforceability of any booking, payment, or transaction. Customers may be requested to provide additional information or documentation to complete such verification. Failure to provide the requested information within the specified timeframe may result in the cancellation of the booking or suspension of the account.

Where fraudulent or unlawful activity is identified or reasonably suspected, Wellness Wonder reserves the right to initiate appropriate civil and/or criminal legal proceedings, report the matter to the relevant authorities, and recover any losses, damages, legal fees, investigation costs, or other expenses incurred as a result of such conduct.

Customers who believe that their booking has been cancelled, or their account has been suspended or closed in error may contact Wellness Wonder Customer Care for review. Wellness Wonder will investigate the matter; however, all decisions made following such review shall be final, subject to applicable law.

For refundable bookings that are subsequently cancelled, Wellness Wonder reserves the right to deduct a processing fee of 5% of the total booking value from any refund where the cancellation is determined, in its reasonable discretion, to constitute fraudulent, abusive, repetitive, or bad-faith cancellation behavior. Such processing fee shall be deducted from the amount otherwise refundable to the customer.

Liability And Indemnity:

By accessing or using the Wellness Wonder website, you agree to indemnify, defend, and hold harmless Wellness Wonder, its affiliates, directors, officers, employees, agents, licensors, and partners from and against any claims, actions, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to your use of the website, your violation of these Terms, or your infringement of any rights of a third party.

To the fullest extent permitted by applicable law, Wellness Wonder shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including, without limitation, loss of profits, revenue, business opportunities, data, goodwill, or other economic or non-economic losses, arising from or related to your access to, use of, or inability to use the website, its content, or any services provided through it, regardless of the legal theory upon which such claim is based.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Subject to the foregoing, Wellness Wonder's total aggregate liability for any claim arising out of or in connection with the website, its services, or these Terms shall not exceed the amount paid by you, if any, for the specific service giving rise to the claim, or SAR 250, whichever is lower.

Credit Card Payment:

We accept all major credit and debit cards for online payments.

You may use your card to make bookings for yourself or for other travelers.

We accept cards issued in many countries. However, some cards may not be accepted due to security checks or bank restrictions.

If you are using a debit card, please ensure it is activated for online payments. If your payment is declined, please contact your bank for assistance.

Your card will be charged only after you confirm your booking, and your payment is successfully approved.

Once your payment is confirmed, your booking confirmation and travel documents will be sent to your registered email address.

We do not store your credit or debit card details.

All payments are encrypted and processed securely through certified payment service providers.

While we take reasonable steps to protect your payment information, Wellness Wonder is not responsible for any loss, damage, unauthorized use, or failed transaction caused by your bank, card issuer, payment provider, or circumstances beyond our reasonable control.

By making a payment on our website, you confirm that you are authorized to use the payment card and agree to these payment terms.

Waiver Of Rights:

No failure or delay by Wellness Wonder in exercising any right under these terms will constitute a waiver of that right. Any waiver is valid only if made in writing and signed by Wellness Wonder.